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We talk about the future of work—workforce strategy, talent planning, diversity and inclusion, and measuring performance using a balanced scorecard.
Amid the excitement of getting back to a semblance of business as usual, you’re probably asking yourself a lot of questions—as in, what is the new normal and where do I go from here? This podcast is the next episode in a new series for CFOs, controllers—really, anyone in finance—asking big questions, like: how do we emerge from a crisis stronger than before? Each week, we’ll focus on a different area that may need your focus in this period of recovery. This week, host Heather Horn sits down with Bhushan Sethi, the joint global leader of PwC’s People & Organization practice.
Topics include:
  • 0:52 - Overview: We begin by looking at the state of reopening the economy and returning to the workplace by highlighting some of the top issues businesses face, including digitizing their business and workforce, improving worker flexibility, and caring for worker well-being.
  • 4:36 - There are no right answers: While each company’s return-to-workplace plans are different, Bhushan shares some common themes from successful companies, such as bold communications and a personalized strategy.
  • 7:31 - Workforce strategy: Bhushan and Heather discuss key focus areas for companies to consider when developing an agile future-of-work plan.
  • 9:39 - Talent management: Bhushan hones in on talent management, including the future skills the finance team needs.
  • 14:01 - Reskilling: Bhushan and Heather discuss the different models companies are using to work in the current environment.
  • 7:26 - Future outlook: What will work look like in the summer of 2021? We close with rethinking how we’ll work, engage, and build community.

About our guest
Bhushan Sethi is joint global leader of PwC’s People & Organization practice, where he shapes and drives the firm’s global network strategy across 11000+ practitioners in 150+ countries delivering standalone and integrated solutions across strategy, management, technology, and tax consulting disciplines. Bhushan is a thought leader, public speaker, media spokesperson, and influencer on "future of work,” risk culture, workforce strategy, employee experience, and diversity & inclusion.
About our host
Heather Horn is PwC’s National office thought leader, responsible for developing our communications strategy and conveying firm positions on accounting and financial reporting matters. She is the engaging host of PwC’s accounting and reporting weekly podcast and quarterly webcast series, as well as periodic webcasts for the power and utilities industry. With over 25 years of experience, Heather’s accounting and auditing expertise includes financial instruments and rate-regulated accounting.

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